Frequently Asked Questions

We work with CRMs, ERPs, accounting software, booking engines, eCommerce platforms, HR systems, medical systems, and custom-built databases.

Where APIs exist, we connect directly. Where they don’t, we can build secure middleware or use robotic process automation (RPA) to bridge the gap.

Yes. Many industries rely on older platforms with limited connectivity. We design secure workarounds — such as scheduled data syncs or RPA — so you can benefit from automation without replacing your core systems.

Yes. As part of our automation projects, we often deliver web design and development — whether that’s integrating booking forms, building dashboards, or creating full-scale websites tailored to your business.

Yes. We apply privacy by design, encryption in transit and at rest, role-based access, and audit trails. All solutions align with UK and EU data protection regulations, and we can tailor compliance to your sector’s standards (e.g. FCA for Finance, NHS data handling for Clinics).

Sensitive information such as personal details, financial data, or medical records are always encrypted and access-controlled. We never train AI models on identifiable client data unless explicitly agreed.

Yes. Every automated workflow can be logged with who, what, when, and before/after states. This supports compliance reviews, internal audits, and regulatory reporting.

Pricing depends on scope, number of processes automated, and technical complexity. Smaller projects (like chatbots or data syncing) may start from a few thousand pounds, while larger cross-department solutions are scoped to your roadmap.

Common ROI outcomes include:

• 50–70% reduction in repetitive admin tasks
• Faster response times for customers and staff
• Improved compliance accuracy and audit readiness
• Lower operational costs and fewer errors

We define success metrics upfront and provide reporting so you can track impact.

Yes. We provide continuous monitoring, optimisation, and updates. You can choose flexible monthly retainers or ad hoc support, depending on how hands-on you want us to be.