Revolutionise Practice Efficiency and Customer Care

AI can personalise reminders, explain prep instructions, answer common questions, and escalate sensitive issues to staff. Messages are consistent, on-brand, and available via SMS, email, WhatsApp, or web chat with an audit trail.

Yes. We create secure digital intake, medical history, and consent flows. Submitted data is validated, scored for risk, and synced into your PMS or EHR so clinicians have accurate information before the appointment.

Recalls can be scheduled automatically based on clinical rules, treatment type, and practitioner notes. Follow ups, aftercare instructions, reviews, and rebooking prompts are sent at the right time, reducing manual chasing.

We can localise patient messaging and forms, add plain language modes, screen-reader compatible layouts, and alternative channels for patients who prefer voice or telephone callbacks.

We connect to common practice systems via APIs or secure data bridges. Examples include EMIS, SystmOne, Dentally, Software of Excellence, and other PMS or EHRs. We also integrate telephony, payment gateways, referral platforms, labs, imaging, and analytics.

We can use secure middleware, event listeners, or scheduled data syncs. Where needed, we implement read-only data extraction or RPA-style bridges with strict access controls and full audit logging.

Validation rules, deduplication, and automated merges keep patient records consistent. We enforce schema checks and run anomaly detection to catch mismatched demographics, duplicate IDs, or missing clinical flags.

Yes. We build real-time dashboards for bookings, DNAs, chair time, wait times, referrals, and revenue. AI explains trends and highlights issues like recall gaps or capacity constraints so you can act quickly.

Yes. We implement privacy by design, data minimisation, lawful basis mapping, encryption at rest and in transit, role-based access, and retention controls. We provide documentation to support DPIAs and SAR handling.

We build with UK healthcare best practice in mind, including confidentiality, integrity, availability, auditability, and secure identity. We support clinical oversight, clear escalation paths, and tamper-evident logging.

Sensitive prompts are redacted where appropriate, data is processed under strict access control, and we can confine AI processing to approved regions. We avoid using patient-identifiable data for model training unless explicitly approved.

Every automated action is logged, including who, what, when, and the data state before and after. This supports clinical governance, incident review, and regulatory reporting.

Focused projects like reminders, digital forms, or simple routing are often live in 4 to 6 weeks. Larger programmes that involve multiple systems, custom APIs, and AI triage typically take 8 to 12 weeks. We provide clear milestones from discovery to rollout.

We deliver concise training, quick reference guides, and sandbox access. Most automations run in the background, so teams see fewer manual steps and clearer workflows rather than a complicated new tool.

We define escalation rules with your clinicians. Red flag answers trigger immediate routing to staff, and AI outputs are always reviewable. Safety controls, thresholds, and fallback processes are agreed before go live.

We implement retries, queueing, alerts, and circuit breakers. If a downstream system is unavailable, messages are safely queued and reconciled later with full visibility.

Pricing reflects scope, integrations, and AI complexity. After requirements, we share a transparent proposal with deliverables and timeline. Smaller projects start from a few thousand pounds, and multi-system programmes are scoped to fit your roadmap.

Yes. Many clinics choose a monthly retainer for monitoring, updates, and enhancements. Others prefer ad hoc support. We track performance and propose improvements as your practice evolves.

Absolutely. We collaborate with your PMS provider, phone system vendor, web agency, and IT partner. Our goal is to harmonise tools and reduce manual work, not replace useful systems unnecessarily.

Typical gains include fewer DNAs, faster intake, higher chair utilisation, reduced admin time, and improved patient satisfaction. We set measurable targets up front and report progress with clear metrics.

Symptom capture, risk scoring, and urgency recommendations with clear red flag escalation. Structured outputs flow into your PMS or EHR so clinicians start with context.

Recalls based on treatment type, clinical policy, and patient risk. Pathway steps are scheduled automatically with messages, tasks, and booking links.

Deposits tied to appointment type and clinician rules, automated payment links, and reconciliation back to your PMS or accounts.

Digital referral intake, status updates to patients, and automated results routing. We integrate with lab or imaging providers where APIs are available.

Aftercare instructions, medication prompts, satisfaction surveys, and review requests with sentiment analysis that flags issues for staff.